Key Flamingo client CUA reaffirms focus on digital banking
Hey! Looks like you have stumbled on the section of our website where we have archived articles from our old business model.
In 2019 the original founding team returned to run Next Investors, we changed our business model to only write about stocks we carefully research and are invested in for the long term.
The below articles were written under our previous business model. We have kept these articles online here for your reference.
Our new mission is to build a high performing ASX micro cap investment portfolio and share our research, analysis and investment strategy with our readers.
Click Here to View Latest Articles
One of Flamingo AI’s (ASX:FGO) most prominent clients, CUA Group, will continue to invest in innovation and delivering digital banking initiatives with a human touch, off the back of its strong lending, retail deposit and member growth revealed last week.
FGO and CUA Health (a subsidiary of CUA) entered into a strategic agreement in December 2017. Under the agreement, CUA Health deployed FGO’s virtual assistant technology onto its platforms.
The paid trial was expected to run over several months, with FGO’s machine learning and AI to facilitate members through to the point of sale across CUA Health’s platforms.
CUA CEO Rob Goudswaard attributed the company’s strong FY18 performance to continued investment in digital client side initiatives.
“We rolled out a refreshed CUA Health mobile app, and also launched three new lower cost hospital cover products this year. Our new hospital and extras package, aimed at first time buyers and young people, has a bonus feature to top up any gap on the first few claims.
“Finally, we entered into a collaboration with fintech Flamingo AI and recently began a pilot of its chatbot “SAM” in our CUA Health insurance business. This is not a replacement for our human service team, but should boost the number of new policies taken out via digital channels,” he concluded.
CUA, which is Australia’s largest credit union, reached $1 billion in members’ funds for the first time in FY18, an increase of $56.8 million.
In addition, it recorded net growth in banking members of 20,008 people, taking its total banking membership to 473,130 – eclipsing last year’s record net member growth. CUA now contributes to the financial wellbeing of more than 515,000 Australians, through its banking, health, motor and home insurance products and services.
“The continued strong performance of our CUA Health insurance business is creating more opportunities for us to look at how we return value to members and innovate to provide a better member experience and improve our efficiency, both of which will put downward pressure on costs,” Goudswaard continued.
“Affordability is the biggest issue facing the health insurance sector but I’m pleased to report that this year, we passed on our lowest average premium increase in almost two decades.”
CUA Health insured 75,134 Australians as at 30 June 2018, which saw CUA Health recently ranked third by Roy Morgan on their customer satisfaction ratings for health insurers.
It should be noted that it is early stages in this partnership and investors should seek professional financial advice for further information if considering this stock for their portfolio.
CUA’s strong report bodes well for FGO, which last week appointed industry renowned Tony Coorey as its incoming CTO.
About Flamingo AI
Flamingo AI Limited is an ASX listed company with offices in Sydney and New York. FGO is a software as a service company (SaaS) specialising in the Machine Learning sector. It provides Cognitive virtual assistant platforms designed for enterprises selling products online.
You may read more about FGO here.
General Information Only
S3 Consortium Pty Ltd (S3, ‘we’, ‘us’, ‘our’) (CAR No. 433913) is a corporate authorised representative of LeMessurier Securities Pty Ltd (AFSL No. 296877). The information contained in this article is general information and is for informational purposes only. Any advice is general advice only. Any advice contained in this article does not constitute personal advice and S3 has not taken into consideration your personal objectives, financial situation or needs. Please seek your own independent professional advice before making any financial investment decision. Those persons acting upon information contained in this article do so entirely at their own risk.
Conflicts of Interest Notice
S3 and its associated entities may hold investments in companies featured in its articles, including through being paid in the securities of the companies we provide commentary on. We disclose the securities held in relation to a particular company that we provide commentary on. Refer to our Disclosure Policy for information on our self-imposed trading blackouts, hold conditions and de-risking (sell conditions) which seek to mitigate against any potential conflicts of interest.
Publication Notice and Disclaimer
The information contained in this article is current as at the publication date. At the time of publishing, the information contained in this article is based on sources which are available in the public domain that we consider to be reliable, and our own analysis of those sources. The views of the author may not reflect the views of the AFSL holder. Any decision by you to purchase securities in the companies featured in this article should be done so after you have sought your own independent professional advice regarding this information and made your own inquiries as to the validity of any information in this article.
Any forward-looking statements contained in this article are not guarantees or predictions of future performance, and involve known and unknown risks, uncertainties and other factors, many of which are beyond our control, and which may cause actual results or performance of companies featured to differ materially from those expressed in the statements contained in this article. S3 cannot and does not give any assurance that the results or performance expressed or implied by any forward-looking statements contained in this article will actually occur and readers are cautioned not to put undue reliance on forward-looking statements.
This article may include references to our past investing performance. Past performance is not a reliable indicator of our future investing performance.